January 8, 2026·Philosophy·4 min read
The Case for Essential CX Tools
Why the best customer experience tools do less, not more.
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Insights
Thoughts on Zendesk, customer experience, and building tools that respect your attention.
January 5, 2026·Tips·5 min read
Zendesk Optimization: A Practical Guide
Simple changes that dramatically improve your support workflow.
January 2, 2026·Philosophy·3 min read
Building for Simplicity
Our philosophy on creating tools that respect your attention.
December 28, 2025·Tips·4 min read
Effective Ticket Time Tracking
How to implement time tracking without creating friction for your team.
December 20, 2025·Industry·4 min read
The State of Zendesk Marketplace Apps
An honest look at what works, what doesn't, and where we fit in.