Frequently Asked Questions

General

Are KansoCX apps officially supported by Zendesk?

We are a Zendesk Marketplace Partner. Our apps are listed on the official Zendesk Marketplace but are not developed by Zendesk.

How do I get support?

Visit our contact page or email support directly. We aim to respond within one business day.

Billing

How does billing work?

All payments are processed through the Zendesk Marketplace. Billing is tied to your Zendesk subscription.

Can I get a refund?

Refund policies are managed by Zendesk. Contact Zendesk support for billing questions.

Technical

Which Zendesk plans do your apps support?

Most apps support Zendesk Support Professional and Enterprise plans. Check individual app pages for specific requirements.

Do apps work with Zendesk Chat or Talk?

Our current apps are built for Zendesk Support. Check each app's documentation for integration details.