Smart Merge
Detect and merge duplicate tickets while preserving full context
Detect and merge duplicate tickets without losing important context. Smart Merge identifies related tickets and combines them intelligently.
Installation
- Navigate to the Zendesk Marketplace
- Click "Install" and select your Zendesk account
- Follow the authorization prompts
- The app will appear in your Zendesk sidebar
Configuration
After installation, configure the app:
- Go to Admin Center > Apps and integrations
- Find Smart Merge in your installed apps
- Click Configure to access settings
Usage
Smart Merge appears in the ticket sidebar. When viewing a ticket:
- Look for the Smart Merge panel in the right sidebar
- The app loads automatically with ticket context
- Interact with the app directly from the panel
Features
- Automatic duplicate detection
- Context-preserving merge
- Merge history tracking
- Customizable merge rules
Troubleshooting
App not appearing in sidebar
Ensure you have the correct role permissions and the app is enabled for your account.
Slow performance
Check your browser extensions and try disabling any that might interfere with Zendesk.
Need more help?
Contact our support team at kanso.cx/contact. Include your Zendesk subdomain and a description of the issue.