Ticket Insights
Spot patterns in ticket data before they become problems
Analytics and insights for your ticket data. Identify patterns, predict volumes, and optimize operations.
Installation
- Navigate to the Zendesk Marketplace
- Click "Install" and select your Zendesk account
- Follow the authorization prompts
- The app will appear in your Zendesk sidebar
Configuration
After installation, configure the app:
- Go to Admin Center > Apps and integrations
- Find Ticket Insights in your installed apps
- Click Configure to access settings
Usage
Ticket Insights appears in the ticket sidebar. When viewing a ticket:
- Look for the Ticket Insights panel in the right sidebar
- The app loads automatically with ticket context
- Interact with the app directly from the panel
Features
- Volume forecasting
- Topic analysis
- Agent performance metrics
- Custom dashboards
Troubleshooting
App not appearing in sidebar
Ensure you have the correct role permissions and the app is enabled for your account.
Slow performance
Check your browser extensions and try disabling any that might interfere with Zendesk.
Need more help?
Contact our support team at kanso.cx/contact. Include your Zendesk subdomain and a description of the issue.