Ticket Timer

Track time spent on tickets with precision and clarity

A simple, focused time tracking solution for Zendesk Support. Track time spent on individual tickets, generate reports, and understand where your team's time goes.

Installation

1. Navigate to the Zendesk Marketplace
2. Click "Install" and select your Zendesk account
3. Follow the authorization prompts
4. The app will appear in your Zendesk sidebar

Configuration

After installation, configure the app:

1. Go to Admin Center > Apps and integrations
2. Find Ticket Timer in your installed apps
3. Click Configure to access settings

Usage

Ticket Timer appears in the ticket sidebar. When viewing a ticket:

1. Look for the Ticket Timer panel in the right sidebar
2. The app loads automatically with ticket context
3. Interact with the app directly from the panel

Features

• One-click time tracking
• Automatic pause on ticket switch
• Time reports by agent, ticket, or date range
• Export to CSV

Troubleshooting

App not appearing in sidebar

Ensure you have the correct role permissions and the app is enabled for your account.

Slow performance

Check your browser extensions and try disabling any that might interfere with Zendesk.

Need more help?

Contact our support team at kanso.cx/contact. Include your Zendesk subdomain and a description of the issue.