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Industry Solutions
Quick service restaurants handle thousands of order complaints daily. Missing items, wrong orders, delivery delays — the same issues, at enormous scale, where speed and consistency matter as much as the resolution itself.
Why QSR
KansoCX was founded by a team with hands-on experience in high-volume QSR customer experience operations. We've seen first-hand how order issues drive 60–70% of all CX contacts, how franchise inconsistency erodes brand trust, and how agents burn out handling the same five complaints thousands of times.
We built these tools for the problems we know. Not generic “AI solutions” adapted for food service — purpose-built tools that understand QSR ticket taxonomies, resolution policies, and the speed expectations your customers have.
Flagship Product
Automatically resolves common order complaints with AI that understands QSR-specific workflows. Faster resolution, lower cost per contact, brand-consistent every time.
Customer reports an order issue via any channel
AI classifies the issue type (missing item, wrong item, quality, delay)
Resolution policy applied automatically based on issue, order value, and customer history
Customer receives resolution (refund, reorder, credit) within seconds
Typical order complaints resolved without agent involvement
From complaint to resolution for automated cases
Every resolution follows your policies, across every franchise
Order Issue Resolver is the starting point. These tools are in development, designed to work together across the QSR customer lifecycle.
In Development
Real-time guidance for CX agents handling QSR-specific scenarios. Suggested responses, resolution options, and customer context surfaced automatically.
Coming Q2 2026
In Development
Aggregate customer feedback into actionable brand health insights. Identify emerging issues before they become trends across locations.
Coming Q3 2026
In Development
Identify at-risk loyalty programme members before they churn. Pattern recognition across order frequency, complaint history, and engagement signals.
Coming Q4 2026
Thousands of contacts daily. Every second of handle time matters at scale.
The same five complaint types drive the majority of your contacts.
Franchisees need consistent resolution policies across every location.
Your customers expect fast food speed in CX, not just in the kitchen.
These tools are designed for QSR, but the patterns apply to adjacent high-volume industries with repetitive, policy-driven customer issues.
We're onboarding design partners now. Tell us about your QSR CX operation and we'll set up a pilot.
Request Early AccessOr email us directly at hello@kanso.cx