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AI Readiness for CX
Most AI adoption starts with the technology. Kanso Labs starts with your process. We apply the kanso principle to AI readiness — strip away the hype, score your operations, and identify the essential places where AI creates real value.
Each tool delivers a specific, measurable output. No vague deliverables, no open-ended engagements.
Scoring Tool
A structured assessment that scores your CX operations across 12 dimensions of AI readiness. You get a published score, clear benchmarks, and a prioritised list of where AI will — and won’t — improve outcomes.
Deliverable: Clarity Score Report with prioritised recommendations
Mapping Tool
Visual maps of your customer journeys that separate essential complexity from eliminable friction. Each map identifies specific automation opportunities and quantifies the effort-to-impact ratio.
Deliverable: Visual journey maps with automation opportunity scores
Projection Tool
Concrete, numbers-based projections of AI implementation impact on your specific CX metrics. Built from your actual ticket data, handle times, and resolution rates — not industry averages.
Deliverable: Customised ROI model with 6 and 12-month projections
01
Connect your CX platform (starting with Zendesk). We analyse ticket volumes, handle times, resolution patterns, and customer journey touchpoints.
02
Receive your Clarity Index score, journey maps, and ROI projections within 5 business days. Published methodology, no black boxes.
03
Every recommendation maps to a concrete action. Implement with KansoCX tools, your existing stack, or any vendor — we don’t lock you in.
Every engagement has a fixed scope and a fixed price. You know what you're getting before you start.
Traditional CX consulting charges $50,000+ for comparable assessments. We've productized the methodology so you get the same rigour at a fraction of the cost.
Self-serve AI readiness assessment
Full Labs engagement with analyst review
Multi-department or multi-brand assessment
The Clarity Index evaluates 12 dimensions across three categories: process maturity, data readiness, and team capacity. Every dimension uses a published rubric — you can see exactly how your score is calculated and what “good” looks like.
The methodology is based on real-world CX operations across Zendesk, Salesforce, and Amazon Connect environments. Where AI and ML improve outcomes, we recommend them. Where simpler approaches work, we recommend those. The right tool, not the impressive one.
Your AI readiness assessment takes 15 minutes to set up. Results in 48 hours.