Legal

Privacy Policy

Last updated: January 2026

Kanso CX Corporation ("Kanso", "we", "our", or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our website and apps.

Information We Collect

Information You Provide

We collect information you voluntarily provide, including:

  • Contact information (name, email address) when you contact us
  • Zendesk subdomain when relevant to support requests
  • Any other information you choose to provide in communications

Information Collected Automatically

When you visit our website, we automatically collect:

  • Usage data (pages visited, time spent, interactions)
  • Device information (browser type, operating system)
  • IP address and approximate location

Platform Apps (Zendesk, Marketplaces)

Our Zendesk Marketplace apps operate within your Zendesk instance. We do not collect or store your Zendesk data on our servers. All app functionality operates within the Zendesk platform according to Zendesk's security policies.

AI-Powered and Hosted Services

Some of our products (including Voice AI, marketplace automation tools, and Kanso Labs services) process data on our infrastructure or through third-party AI providers. For these services, we collect and process data as necessary to deliver the service, subject to the specific terms of each product. You retain ownership and control of your data at all times, and we process it only as directed by you or as required to deliver the service.

How We Use Your Information

We use collected information to:

  • Respond to your inquiries and support requests
  • Improve our website and products
  • Analyze usage patterns to enhance user experience
  • Send relevant communications (only with your consent)
  • Comply with legal obligations

Analytics

We use PostHog for analytics to understand how our website is used. PostHog collects anonymized usage data to help us improve our services. You can opt out of analytics tracking in your browser settings.

Data Sharing

We do not sell your personal information. We may share data with:

  • Service providers who assist our operations (under strict confidentiality)
  • Legal authorities when required by law
  • Business successors in case of merger or acquisition

Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, or destruction.

Your Rights

Depending on your location, you may have rights to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict certain processing
  • Data portability

To exercise these rights, contact us at privacy@kanso.cx.

Cookies

Our website uses essential cookies for functionality and analytics cookies to understand site usage. You can control cookie preferences through your browser settings.

Children's Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this policy periodically. We will notify you of significant changes by posting the new policy on this page with an updated revision date.

Contact Us

For questions about this privacy policy or our data practices, contact us at:

Kanso CX Corporation
8 The Green, STE R
Dover, DE 19901, USA