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Analytics

Satisfaction Pulse

Monitor customer satisfaction in real-time, catch issues early

Launching on the Zendesk Marketplace soon.

Request Early Access Documentation

App Preview

Coming soon

About

Monitor customer satisfaction in real-time. Get instant feedback and identify issues before they escalate.

Features

Real-time CSAT tracking
Trend analysis
Alert thresholds
Agent leaderboards

Getting Started

Install Satisfaction Pulse from the Zendesk Marketplace
Navigate to Admin > Apps > Satisfaction Pulse to configure
Start using the app in your ticket sidebar

For detailed setup instructions, see the full documentation.

Questions?

Have a question or feature request? We'd love to hear from you.

Pricing

Free

Free

Basic CSAT tracking

Pro

$10/agent/month

Advanced analytics
Alerts
Leaderboards

All payments processed through Zendesk Marketplace