Performance

SLA Tracker

Never miss an SLA deadline again

Launching on the Zendesk Marketplace soon.

Request Early AccessDocumentation

App Preview

Coming soon

About

Visual SLA tracking with alerts and insights. Know exactly where you stand on every commitment.

Features

  • Visual countdown timers
  • Breach alerts
  • SLA performance reports
  • Custom SLA rules

Getting Started

  1. Install SLA Tracker from the Zendesk Marketplace
  2. Navigate to Admin > Apps > SLA Tracker to configure
  3. Start using the app in your ticket sidebar

For detailed setup instructions, see the full documentation.

Questions?

Have a question or feature request? We'd love to hear from you.

Talk to Us

Pricing

Standard

$12/agent/month

  • All features
  • Custom alerts

All payments processed through Zendesk Marketplace