Ticket Management

Smart Merge

Detect and merge duplicate tickets while preserving full context

Launching on the Zendesk Marketplace soon.

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App Preview

Coming soon

About

Detect and merge duplicate tickets without losing important context. Smart Merge identifies related tickets and combines them intelligently.

Features

  • Automatic duplicate detection
  • Context-preserving merge
  • Merge history tracking
  • Customizable merge rules

Getting Started

  1. Install Smart Merge from the Zendesk Marketplace
  2. Navigate to Admin > Apps > Smart Merge to configure
  3. Start using the app in your ticket sidebar

For detailed setup instructions, see the full documentation.

Questions?

Have a question or feature request? We'd love to hear from you.

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Pricing

Standard

$10/agent/month

  • All features
  • Email support

All payments processed through Zendesk Marketplace