Analytics

Ticket Insights

Spot patterns in ticket data before they become problems

Launching on the Zendesk Marketplace soon.

Request Early AccessDocumentation

App Preview

Coming soon

About

Analytics and insights for your ticket data. Identify patterns, predict volumes, and optimize operations.

Features

  • Volume forecasting
  • Topic analysis
  • Agent performance metrics
  • Custom dashboards

Getting Started

  1. Install Ticket Insights from the Zendesk Marketplace
  2. Navigate to Admin > Apps > Ticket Insights to configure
  3. Start using the app in your ticket sidebar

For detailed setup instructions, see the full documentation.

Questions?

Have a question or feature request? We'd love to hear from you.

Talk to Us

Pricing

Standard

$20/agent/month

  • All analytics
  • Custom reports

All payments processed through Zendesk Marketplace