Productivity

Ticket Timer

Track time spent on tickets with precision and clarity

Launching on the Zendesk Marketplace soon.

Request Early Access Documentation

App Preview

Coming soon

About

A simple, focused time tracking solution for Zendesk Support. Track time spent on individual tickets, generate reports, and understand where your team's time goes.

Features

One-click time tracking
Automatic pause on ticket switch
Time reports by agent, ticket, or date range
Export to CSV

Getting Started

Install Ticket Timer from the Zendesk Marketplace
Navigate to Admin > Apps > Ticket Timer to configure
Start using the app in your ticket sidebar

For detailed setup instructions, see the full documentation.

Questions?

Have a question or feature request? We'd love to hear from you.

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Pricing

Free

Basic time tracking
Up to 3 agents

Pro

$5/agent/month

Unlimited agents
Advanced reports
CSV export

All payments processed through Zendesk Marketplace