Legal

Terms of Service

Last updated: January 2026

These Terms of Service ("Terms") govern your use of the Kanso CX Corporation ("KansoCX", "we", "our", or "us") website, applications, and services. By using our services, you agree to these Terms.

1. Services

KansoCX provides applications for the Zendesk platform, AI-powered tools and services, marketplace automation tools, and related documentation, support, and content through our website. Some products are distributed through third-party marketplaces (e.g., Zendesk Marketplace).

2. Third-Party Marketplaces

Products purchased or installed through third-party marketplaces are also subject to that marketplace's terms of service. Payment processing and billing for marketplace products is handled by the respective platform.

3. Account Requirements

To use our products and services, you must:

  • Have an active subscription to the relevant platform (where applicable)
  • Have appropriate administrator or user permissions
  • Provide accurate information when requested
  • Comply with the terms of service of any connected platforms

4. Acceptable Use

When using our services, you agree not to:

  • Violate any applicable laws or regulations
  • Infringe on intellectual property rights
  • Attempt to reverse engineer, decompile, or extract source code from our products
  • Use our services to harm others or distribute malicious content
  • Interfere with or disrupt our services
  • Access our services through unauthorized means

5. Intellectual Property

All content, features, and functionality of our website and products are owned by Kanso CX Corporation and protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works without our express permission.

6. Support

We provide support for our products as described on our website. Support is available via email and our contact form. Response times may vary based on issue complexity and support tier.

7. Updates and Changes

We may update our products and services from time to time. We aim to maintain backward compatibility but may occasionally make changes that affect functionality. Significant changes will be communicated through appropriate channels.

8. Disclaimer of Warranties

Our services are provided "as is" without warranties of any kind, either express or implied. We do not guarantee that our services will be uninterrupted, error-free, or meet your specific requirements.

9. Limitation of Liability

To the maximum extent permitted by law, Kanso CX Corporation shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services.

10. Indemnification

You agree to indemnify and hold harmless Kanso CX Corporation from any claims, damages, or expenses arising from your use of our services or violation of these Terms.

11. Termination

We may suspend or terminate your access to our services at any time for violation of these Terms or for any other reason at our discretion. Marketplace products may be uninstalled through the respective platform's standard procedures.

12. Governing Law

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles. Kanso CX Corporation is incorporated in Delaware.

13. Changes to Terms

We may update these Terms from time to time. Continued use of our services after changes constitutes acceptance of the new Terms.

14. Contact

For questions about these Terms, contact us at:

Kanso CX Corporation
8 The Green, STE R
Dover, DE 19901, USA